1. INFORMATION WE MAY COLLECT AND HOW WE USE IT
ENGEN collects the following information about you when you use the Website information that you provide by filling in the forms on our Website. We may collect personal information (for example your name, email address, home address and telephone number) when you register for an account with us (e.g. “My Account”), subscribe to our newsletter or register a product. We may also ask you for information when you report a problem with the Website correspondence, or a record of it if you should contact us, surveys that ENGEN may use for research purposes, which we have asked you to complete, although you do not have to respond to them. Information collected by us as you use the Website. ENGEN collects and stores information transmitted by your computer when you use our Website. This may include your IP address, browser data and information we receive from cookies and details of transactions you carry out through our Website and fulfillment of your orders including your delivery address if this is different to your home address.
Our website may also use a website recording service, SessionCam, which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms (we do not record any passwords or payment details).
We may use this information in the following ways to provide our service to you as a user of the Website, including processing and fulfilling your orders and enhancing your user experience, through a profile of your personal information.
To carry out our obligations arising from any contracts entered into between you and us to provide you with newsletters and other information about features of our Website or products which we think may be of interest to you and for related marketing purposes, including personalized communications through a profile of your personal information.
If you have submitted your contact details to us for these purposes or otherwise provided your consent for us to do so to ensure that content from our Website is presented in the most effective manner for you and your computer to identify you when you visit the Website including to assist with logging you in to notify you about changes to our Website to help diagnose problems with our website or server, and to administer the Website and to monitor the Website for the detection and prevention of fraud to administer any prize draws or competitions you may enter for assessment and analysis (e.g. market, customer and product analysis) and for marketing third party products and services to you, if you have provided your consent for this.
2. YOUR CONSENT
By using our Website and submitting information to ENGEN, you consent to the collection and use of your personal information by ENGEN as described in section 1 above and ENGEN sharing data with third parties in accordance with below section.
3. HOW WE SHARE YOUR INFORMATION
ENGEN may share your personal information with third parties in the following circumstances: for marketing purposes provided always that you consent to us sharing such information with third parties by notifying us via our Website or in other communications; to our partners and service providers (for example people who provide technical services to the Website) for the purpose of managing or administering certain aspects of our Website, or to help us develop new services;
If ENGEN or substantially all of its assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
If we are under a duty to disclose or share your personal information in order to comply with any legal obligation and/or in order to enforce or apply any other agreements between you and ENGEN; or to protect the rights, property or safety of us or other Website users.
4. YOUR RIGHTS – MARKETING
You will only receive marketing communications from us and/or third parties if you have consented to this when you provided your contact details to us (or if you have otherwise given consent to us for these purposes).
You have the right to ask us not to use your personal data for marketing purposes or request that you stop receiving information from us at any time. If you want to be removed from our mailing list, please send an email to firstname.lastname@example.org with the word ‘remove’ in the subject line and the email address that you wish to be removed within the email.
5. IP ADDRESSES AND COOKIES
6. DATA STORAGE
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password or other data which enables you to access certain parts of the Website, you are responsible for keeping this password and any other log in details confidential and we recommend that you do not share your password or other log in details with anyone. You will be responsible for all activity under your user name/ login details.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7. TRANSACTION SECURITY
We take the privacy and security of your payment and personal details very seriously. For further information about the steps we take to protect your information and make online shopping as secure as possible.
9. INFORMATION ACCESS AND CHANGING YOUR DETAILS
You have certain rights to access information held about you and you can do this by writing to us at the address set out in section 11. Any access request may be subject to a fee of 500 MUR / 15 USD to meet our costs in providing you with details of the information we hold about you. You can also request us to correct any factual inaccuracies in information we hold, or delete any of that information from our records.
Phishing is the practice of deceiving someone into providing their details or confidential information, for example, falsely claiming to be a legitimate company when sending an e-mail to a user in an attempt to get the user to send private information that will be used for identity theft and fraud.
We never ask our customers to send any personal details via email. If we require such details, for security reasons we’ll ask you to change your details by following a secure link. If you ever receive a suspicious email claiming to be from ENGEN, please do not respond and let us know straight away.